Monday, January 16, 2012
8:00PM EST- We will be performing a hardware upgrade to the s51030 server tonight, starting approx 12:30AM EST. Updates will be posted as required. 12:40AM EST - The upgrade has started, and is in progress. 12:50AM EST - The upgrade has completed, and sites should be online at this time. If you see any issues, please open up a support ticket through your client area....
Wednesday, January 11, 2012
We are currently experiencing a network-wide outage at our VPS datacenter in Texas (Colo4Dallas). We have contacted Colo4 but have yet to receive a response. Updates will be posted as soon as more information is available. Thank you for your patience. UPDATE 10:38 AM Central: All VPS's based at our Texas datacenter should be back online. We apologize for any inconvenience caused.
Monday, December 19, 2011
Currently the UK51002 server is reporting RAM errors, so the machine will be turned offline to replace the faulty RAM replaced shortly. Thank you for your patience. Update 2:00 AM EST - This RAM has been replaced and server is now online.
Monday, December 5, 2011
12/5/2011: 7:15 PM EST: This notice is to inform you of an upcoming emergency hardware upgrade scheduled to take place from December 6, 2011 11:00pm until December 7, 2011 2:00am (3 hour window), Central Standard Time (GMT -6). This maintenance is required in order to increase the stability of the private core network. These new devices will provide better resiliency and scalability to...
Friday, December 2, 2011
12:15PM Central 12/2/2011 This notice is to inform you of an upcoming emergency maintenance scheduled to take place from December 2, 2011 11:00pm until December 3, 2011 12:00am (1 hour window), Central Standard Time (GMT -6). The maintenance is required in order to resolve an issue regarding a bug in the Cisco IOS code. Unfortunately due to the nature of the issue, this maintenance is...
Saturday, October 8, 2011
Hello, 10/8/2011 14:31 - We are currently investigating the server w55003 timing out, and will update you with more information when we have it. Thanks, Hands-On Staff Update: 14:41 Central - Server connectivity is currently back, however this appears to be an issue realting to network and not hardware. We will continue to investigate the cause and update when required....
Friday, September 23, 2011
PLANNED MAINTENANCE: W51004 WHEN: 12:01AM EST 9/24/2011 REASON: To resolve intermittent backup issues on w51004, we are scheduling an fsck (file system check) for the main drive on the server. Unfortunately, this cannot be completed in a live environment. As such, the server will be offline starting at 12:01 AM EST on 9/24/2011 to start a file systems check. We are doing...
Wednesday, August 10, 2011
The Texas datacenter Colo4Dallas where our VPS packages are hosted is currently experiencing issues with their power plant. They have a vendor en route to resolve the issue. We will post an update as soon as we hear back from them with a resolution. Note that as this is a datacenter issue affecting not only Hands-On but other hosts that utilize their services, we are at the mercy of...
Tuesday, August 2, 2011
We are currently experiencing connectivity issues with E-Commerce server s55340.handsonwebhosting.com and our handsonwebhosting.com main website. Technicians are working on the issue and we expect resolution shortly. We apologize for any inconvenience caused. UPDATE 12:09 PM CST: A file system check is being run on s55340 to check for any errors before the system is restarted. We'll...
Monday, August 1, 2011
1:45 PM EST - We have received a few reports over the last 15 minutes regarding packet loss. Upon further investgation this appears to be an issue within Texas and the level 3 network, and not isolated to a particular node or server there. We will update this when there is more information. At this time there should be no actions required on your part, but please check back on this...
